joya9 joya9's Privacy Policy
This document explains in detail how your personal information is collected, what it is used for, and how it is kept secure.
Table of Contents
Introduction and Scope
joya9 joya9 places the highest priority on its users' privacy. This privacy policy sets out what information is collected from registered and unregistered visitors to the joya9 joya9 platform, how that information is processed, and under what circumstances it may be disclosed to third parties.
This policy applies to the website https://joya9-joya9.cam and all services, pages, applications and subdomains under it. By accessing the site or using any of its services, you are considered to have agreed to the terms of this policy. To learn about the full terms governing use of the platform, please read joya9 joya9's Terms and Conditions page, which covers all aspects of service use in detail.
This policy has been drawn up in line with applicable data protection regulations in Bangladesh and international best practices. All users must be at least 21 years of age.
In this policy, "we", "our" or "platform" refers to joya9 joya9 and its operating entity. "You" or "user" refers to a visitor to the site or a registered member.
Types of Information Collected
joya9 joya9 collects the following types of information:
2.1 Identity and Contact Information
- Full name and date of birth
- Email address and mobile number
- Current address and nationality
- Government-issued identification (national ID card, passport or birth registration certificate — when required for identity verification)
2.2 Financial Information
- Records of deposit and withdrawal transactions
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Bank account details (when bank transfer is used)
- Relevant information related to the payment method
2.3 Technical and Activity Information
- IP address, device type and operating system
- Browser type and version
- Site activity logs — which games were played, how much time was spent on the site, etc.
- Login time, date and location information
- Gaming history and betting patterns
2.4 Communication Information
- Records of live chat conversations
- Email correspondence
- Support ticket details
- Information submitted through surveys or feedback forms
How Information Is Collected
joya9 joya9 collects information in the following ways:
- Directly provided: Information you voluntarily give through account registration, login, deposit and withdrawal forms, and support channels.
- Automatic collection: Information collected automatically while you use the site through cookies, web beacons, log files and similar technologies.
- Third-party sources: Information received from identity verification agencies, payment processors and fraud prevention services.
- Public sources: Information obtained from publicly available sources under legal obligations.
Purpose of Using Information
Collected information is used for the following legitimate purposes:
4.1 Service Operation and Improvement
- Creating, verifying and maintaining accounts
- Processing deposits, withdrawals and other transactions
- Improving gaming services and functionality
- Identifying and resolving technical issues on the platform
- Developing new features and services
4.2 Security and Compliance
- Verifying identity and preventing fraudulent activity
- Complying with anti-money laundering (AML) regulations
- Meeting applicable legal and regulatory obligations
- Detecting and blocking unauthorised access to accounts
- Implementing responsible gambling policies
4.3 Communication and Support
- Responding to support requests
- Sending transaction confirmations and important notifications
- Sending promotional information where applicable (to consenting users only)
- Informing users about changes or updates to services
joya9 joya9 never sells your personal information or transfers it directly to advertisers. Use of information is always limited to the purposes stated in this policy.
Information Storage and Protection
joya9 joya9 uses industry-standard technology and practices to protect your information. All data is transferred over SSL (Secure Socket Layer) encrypted connections.
5.1 Technical Security Measures
- Use of SSL/TLS encryption for data transmission
- Encryption of sensitive data at rest
- Firewalls and intrusion detection systems
- Regular security assessments and vulnerability testing
- Backup management and disaster recovery planning
5.2 Administrative and Organisational Measures
- Access to data restricted to authorised staff only
- Data protection training provided to staff
- Internal policies on data handling followed
- Data protection agreements with third-party service providers
5.3 Data Retention Period
joya9 joya9 retains user information for as long as the account is active and as needed to provide services. Some information may be kept for a defined period after account closure to meet legal obligations. Applicable retention periods for specific types of information:
- Transaction records: for the period required by law
- Identity verification documents: in line with the legal minimum retention period
- Communication logs: for the period needed to manage support history
- Cookies: in accordance with each cookie's own expiry period
Sharing Information with Third Parties
joya9 joya9 may share information with third parties in limited and specific circumstances.
6.1 Parties with Whom Information May Be Shared
- Payment processors: bKash, Nagad, Rocket, Upay and banking partners — minimum information necessary to complete transactions
- Identity verification agencies: To complete the KYC (Know Your Customer) process
- Technology service providers: Providers of server hosting, security monitoring and analytics services
- Law enforcement agencies: To comply with legal orders or regulatory requirements
- Game software providers: Minimum information essential for operating gaming services
6.2 Terms of Information Sharing
Before sharing information with any third party, joya9 joya9 ensures that:
- The information shared is limited to the minimum necessary to fulfil the purpose
- The third party operates under contractual data protection obligations
- The third party may not use the information received for any other purpose
For international data transfers, joya9 joya9 follows the applicable legal framework and protection mechanisms. No data is transferred abroad unless the protection of personal information is assured.
Cookies and Tracking Technologies
The joya9 joya9 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.
7.1 Types of Cookies Used
- Essential cookies: Required for the core functionality of the site — maintaining login sessions, saving form data, etc. These cannot be disabled.
- Functionality cookies: Help remember your preferences and settings — language selection, theme preferences, etc.
- Analytics cookies: Used to analyse site visit patterns and improve services.
- Security cookies: Help detect fraudulent activity and protect accounts.
7.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly. Instructions for managing cookies in different browsers can be found on each browser's help page.
User Rights
As a user of joya9 joya9, you have the following rights regarding your own information:
Access
You can request a copy of the information stored about you on joya9 joya9. This request can be submitted through the support team.
Rectification
If there is any error or incompleteness in your stored information, you have the right to request a correction. This can be done through account settings or support.
Erasure
In certain circumstances — such as after closing your account — you can request that your personal information be deleted. Information kept under legal obligations may not be deletable until that retention period has ended.
Objection to Processing
For marketing communications, you can withdraw your consent at any time. You can stop receiving marketing messages through account settings or support.
Contact joya9 joya9 for any request to exercise these rights. For information on responsible gaming and ways to manage your gaming experience, visit the Responsible Gaming page, which has details on self-exclusion and setting limits.
Account Deletion
If you want to close your account on joya9 joya9, submit a request through the support channel. Please be aware of the following before closing your account:
- All pending withdrawals must be completed before the account is closed.
- After the account is closed, applicable rules will apply for the return of any unused balance.
- Certain transaction and identity verification records will be retained for a specified period under legal obligations.
- Re-registration after account closure is possible, but previous bonuses or promotions will not apply to the new account.
Detailed information on the full process of account closure and data deletion is available on our FAQ page.
Policy Changes
joya9 joya9 may update this privacy policy as needed and in response to legal or regulatory changes. For any significant changes:
- The "Last Updated" date at the top of the page will be changed.
- Registered users may be notified by email or through a notice on the site.
- For significant changes, reasonable notice will be given before they take effect.
Continuing to use the site after a policy change will be considered as your acceptance of the updated policy. It is therefore recommended that you visit this page regularly.
If there is any significant change to the legal basis for processing your personal information or to your rights, you will be informed directly before it takes effect and, where necessary, your fresh consent will be obtained.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact the joya9 joya9 support team. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.
Contact Methods
- Live Chat: Use live chat from any page on the site for immediate assistance
- Email: [email protected]
When contacting us by email regarding a privacy-related request, please include your account username and registered email address.
joya9 joya9 takes any privacy-related complaints seriously and tries to resolve them as quickly as possible. To learn more about the platform, visit the About Us page.